No Question Asked Exchange Policy

Changed your mind for something better?

Our exchange policy allows our consumers to do an exchange by providing the original invoice within 60 days with exception to the following conditions:

  • The product is not in sellable condition.
  • The product must not be installed before.
  • The product is damaged after leaving our stores, except for manufacuring defects.
  • Products that are bought from our clearance section.
  • Products with exceptional adjusted prices.
  • Due to hygiene purposes, there will be no exchange for products like toilet seat covers. 

For any price difference between the products, a top up would suffice. Alternatively, a credit voucher with validity of 60 days will be issued. 

Sim Siang Choon Hardware (s) Pte Ltd reserves the rights to reject any exchange or returns that does not fulfil any of the above stated conditions, and the right to amend this policy at any point of time.


Our experienced delivery drivers are backed by an efficient scheduling team who allocates delivery slots daily in accordance to location, availability, date and timing; ensuring a fast and smooth delivery. Moreover, delivery charges will be waived for those with a minimum spending!