Shipping, Returns & Store Policies
Shipping & Delivery Guidelines
- Standard Shipping Fee: A flat delivery fee of $40 applies to all orders under $800.
- Complimentary Shipping: We offer free standard shipping on all orders totalling $800 or more.
- Estimated Delivery: Standard shipments typically arrive within 5–7 business days, depending on your destination.
Handling of Fragile Deliveries
- Immediate Inspection Rule: You must open and inspect your items immediately upon arrival. Any breakage or transit damage must be flagged to our logistics team immediately upon delivery to qualify for a free replacement.
- If a delivery cannot be successfully dropped off due to an inaccurate address provided during checkout, the customer will be responsible for a redelivery fee to clear a second delivery.
Returns & Hygiene Policy
We want you to be entirely satisfied with your purchase. If you change your mind, you may initiate a return or exchange within 30 days from the date your order was delivered.
To successfully return an item for a refund or exchange, it must comply with the following criteria:
- The item must be completely uninstalled, unused, and in its pristine original state.
- All original retail packaging—including interior molded foam, product boxes, screws, and mounting brackets—must be returned intact.
- Any product showing signs of handling or attempted installation (such as hairline scratches on metal fixtures or unsealed hardware packs) will be rejected due to safety and resale regulations.
- Toilet seat covers (once the protective wrap, seal, or packaging has been breached or handled).
- Toilet brushes and matching holders (if the packaging or seal is broken).
- Bespoke orders (including custom-cut towel rails or personalized finishes).
- Clearance items marked as “Final Sale.”
- Change of Mind: The buyer is responsible for returning the item. All change-of-mind returns must be dropped off directly at our warehouse. Please ensure your return is logged by our staff upon arrival, as we cannot issue refunds for items that are not successfully received at our facility.
- Incorrect or Defective Orders: If we accidentally dispatch the wrong product or a faulty item, our logistics team will contact you to arrange a re-delivery.
Exchanges, Top-Ups & Store Credits
When exchanging an eligible item for a different product, price variations are handled as follows:
- Paying the Difference (Top-Up)
If your new selection costs more than the original item, the balance must be paid in full before we dispatch or release your replacement.
- Store Credit Allocations
If your replacement item costs less, or if you prefer to choose something later, the remaining balance will be issued as an in-store credit voucher. Please note that these vouchers are strictly for physical store use only and cannot be redeemed online.
- Voucher Expiration
All in-store credit vouchers are valid for exactly 60 days from the date of issue. Any remaining balance will automatically expire after this window and cannot be reinstated.
Refund Processing Window
Once your returned goods reach our physical store, our team will audit the items to ensure they meet our return conditions. We will send an email notification confirming whether your return has been approved or declined.
Approved refunds are automatically reversed back to the original payment method. Please note that the time it takes for the funds to appear in your account depends entirely on your bank’s processing time.
Product Liability & Usage Disclaimers
- User Notice: Any mounting hardware (such as wall anchors and screws) packed with our products is provided purely as a courtesy. We accept no liability for property damage (e.g., fractured bathroom tiles, punctured pipes, or compromised drywall) or personal injury caused during installation. We strongly advise hiring a licensed professional tradesperson to secure heavy glass or wall-mounted accessories.
- Intended Use: Our organizational fixtures (including shower caddies, towel tracks, and floating shelves) are designed solely for standard residential weight loads. Using these fixtures as grab bars, steps, or exceeding their intended weight limits immediately voids all product warranties and nullifies your return eligibility.
Sim Siang Choon Hardware (s) Pte Ltd reserves the rights to reject any exchange or returns that does not fulfil any of the above stated conditions, and the right to amend this policy at any point of time.